Refund Policy

Last Updated: January 2024

At Platinum Chess Academy, we strive to provide excellent chess education. We understand that circumstances may change, and we have established this refund policy to be fair to all parties.

1. Admission Fee

• The one-time admission fee of ₹750 is non-refundable.
• This fee covers administrative costs, student ID, and initial assessment.

2. Monthly Tuition Refunds

Refunds for monthly tuition are processed as follows:

Cancellation Timing	Refund Amount
Before month starts (with 7+ days notice)	100% refund
Within first week of the month	75% refund
Within second week of the month	50% refund
After second week of the month	No refund

3. Advance Payment Refunds

If you have paid for multiple months in advance:

• Unused complete months will be refunded at 100%.
• The current month follows the table above.
• Any discounts received for advance payment will be deducted from the refund.

4. Special Circumstances

We may consider full or partial refunds in exceptional circumstances:

• Medical emergencies (with documentation)
• Relocation to another city
• Prolonged illness preventing class attendance

These requests are reviewed on a case-by-case basis.

5. Non-Refundable Situations

Refunds will NOT be provided for:

• Classes missed due to student's absence without prior notice
• Termination due to misconduct or violation of terms
• Failure to attend scheduled classes without valid reason
• Change of mind after classes have begun

6. Class Cancellations by Academy

If we cancel classes:

• Make-up classes will be scheduled at no extra cost.
• If make-up classes are not feasible, pro-rated refunds will be provided.
• Scheduled holidays and communicated breaks do not qualify for refunds.

7. How to Request a Refund

To request a refund:

1. Contact us via WhatsApp or email with your request.
2. Include: Student name, enrollment date, reason for cancellation.
3. We will acknowledge your request within 24 hours.
4. Approved refunds are processed within 7-10 business days.
5. Refunds are made to the original payment method.

8. Transfers

Instead of a refund, you may:

• Transfer your remaining classes to a sibling or family member.
• Pause your enrollment for up to 30 days (one time per year).
• Switch between online and offline modes at no extra cost.

9. Disputes

If you disagree with a refund decision, please contact us to discuss. We are committed to finding a fair resolution. All disputes will be resolved through good-faith negotiation.

10. Policy Updates

This refund policy may be updated from time to time. The policy in effect at the time of your enrollment will apply to your refund request. Current students will be notified of any significant changes.